TOTALEE strives to provide high-quality products and exceptional customer service. If you placed an order through this website and need to cancel your order, we recommend that you call our Customer Care Department at 1-888-TOTALEE (868-2533) during our regular business hours Monday thru Friday 9:00 AM to 6:00 PM EST. You may also cancel your order online by completing and submitting the order cancellation form found on this page. To assist us in canceling your order please provide your first and last name, phone number, and email address. Please note to avoid additional shipments and charges, we must receive your online cancellation request at least 3 business days before your next order is scheduled to ship.