TOTALEE – FAQS

General FAQs

WHAT IS TOTALEE?

TOTALEE brings you the incredible power of Essential Oxygenated Oil (EOO) along with a scientific cocktail of Superfoods for a naturally-derived hair care collection that is designed with all hair types and styles in mind.

TOTALEE consists of five key dermatologist tested products WASH, RINS, WORK, MIST and GLOW. When the product line is used as directed the result is healthier looking hair and longer lasting styles – all without spending money on time-consuming, expensive salon products and treatments.

All formulas have been tested by a 3rd party lab to demonstrate the safety and efficacy of each product. All products are TOTALEE color-safe and free of sulfates, parabens, phthalates, propylene glycol, and artificial fragrances.

WHERE ARE TOTALEE PRODUCTS MADE?

All TOTALEE products are made in the USA.

DOES TOTALEE TEST PRODUCTS ON ANIMALS?

No, TOTALEE does not test any products on animals.

DOES TOTALEE OFFER A MONEY BACK GUARANTEE ON ITS PRODUCTS?

TOTALEE comes with a 60 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 60 days of your first order date and request a refund. No refunds will be issued for requests made 60 days after the first order date. If a later purchase arrives damaged, simply contact us for a replacement.

DO TOTALEE PRODUCTS CONTAIN ANY HARMFUL INGREDIENTS?

No. TOTALEE products are made with naturally-derived ingredients and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

ARE TOTALEE PRODUCT INGREDIENTS NATURAL?

All TOTALEE products are made from naturally-derived ingredients.

IS TOTALEE GOOD FOR BOTH MEN AND WOMEN?

Yes. TOTALEE products are universal and designed for both men and women.

ARE THESE PRODUCTS SAFE FOR COLOR TREATED HAIR?

Yes. All TOTALEE products are formulated to be safe for color and chemically treated hair.

DO YOU USE PARABENS IN YOUR PRODUCTS?

No. We do not use any parabens.

WHAT ARE SULFATES AND DO TOTALEE PRODUCTS CONTAIN THEM?

Sulfates/SLS are cleansing agents commonly used in shampoos and some conditioners that are responsible for all the suds and the foaming and lathering action. They are harsh chemicals, known to strip the natural oils from your hair and scalp and also fade the color from color-treated hair.

TOTALEE products do not contain SLS. We use all naturally-derived ingredients to safely and gently cleanse your hair.



Product FAQs


WASH

Does WASH contain any harmful ingredients?

No. WASH is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Is WASH good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

Why doesn't WASH lather very much?

WASH doesn’t create the suds or foaming you may be used to – but that’s a good thing! It’s because we do not use SLS – that’s the ingredient many hair care products use that produces the foaming action, but also strips your hair of color and much needed moisturizing natural oils.

How do I use WASH?

Wet hair with lukewarm water. Apply 2-4 pumps into the palm of your hand. Beginning at the crown, massage WASH into your hair for 1-2 minutes in a circular motion all the way down to the ends. Rinse hair thoroughly. If your hair is extra dirty, repeat the process once more.

How many pumps do I use?

2-4 pumps, you can adjust the amount depending on the length and thickness of your hair.

What does WASH smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


RINS

Does RINS contain any harmful ingredients?

No. RINS is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Is RINS good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

How do I use RINS?

After shampooing hair with WASH; apply 2-3 pumps of RINS into the palm of your hands. Massage directly into your hair from the ends up to the top of your head. Avoiding your scalp! Leave RINS on hair for 2-3 minutes. Rinse out thoroughly.

How many pumps do I use?

2-3 pumps, you can adjust the amount depending on the length and thickness of your hair.

Why do I have to leave RINS in for 2-3 minutes?

The longer you leave RINS in your hair the better it works! By leaving RINS in hair for 2-3 minutes it allows all the ingredients to have more time to be absorbed.

How do I use RINS as a deep conditioning treatment?

After you shampoo with WASH, squeeze out excess water. Combine a quarter-sized amount of WORK with 2-3 pumps of RINS into the palm of your hand. Rub hands together and apply from ends up to the top of your head but avoiding the roots. Leave the masque in your hair for 10-15 minutes and rinse with cool water.

What does RINS smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


WORK

Does WORK contain any harmful ingredients?

No. WORK is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Is WORK good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

How does WORK work?

WORK has an innovative complex called Nuplex™ Technology that helps weatherproof your hair to resist humidity. WORK is also formulated with key ingredients that help improve the appearance of damaged hair while protecting from heat styling.

How do I use WORK?

After shampooing and conditioning with WASH and RINS, gently squeeze hair to remove excess moisture. Depending on length and thickness of your hair, squeeze a pea or dime-sized amount of WORK into hands and rub together. Starting at the ends apply evenly, raking through your hair from ends to top of head avoiding the roots. DO NOT rinse.

Is WORK only for wet hair?

Yes. WORK was designed to be used on damp, towel-dried hair.

How often should I use WORK?

WORK is gentle enough to use every time you wash and condition your hair.

Can I use WORK without blow-drying my hair?

Yes, WORK is great for a scrunch and go curlier look! After using WASH and RINS, give your hair a gentle squeeze to remove excess moisture. Depending on length and thickness, apply a pea or dime-sized amount of WORK into hands. Flip your head over and scrunch WORK into hair from mid-strands to ends, avoiding the roots! Flip head back over, scrunch some more and go!

How do I use WORK as a deep conditioning treatment?

After you shampoo with WASH, squeeze out excess water. Combine a quarter-sized amount of WORK with 2-3 pumps of RINS into the palm of your hand. Rub hands together and apply from ends up to the top of your head but avoiding the roots. Leave the masque in your hair for 10-15 minutes and rinse with cool water.

What does WORK smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


MIST

Does MIST contain any harmful ingredients?

No. MIST is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Is MIST good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

How do I use MIST?

Holding the bottle about 6 inches from your head, spray onto towel-dried hair from roots (avoiding scalp) to ends. Do not rinse. Blow dry gently on high setting to achieve added texture and hold.

For added volume: apply directly to roots and flip head over. Blow dry at roots while using hands in a lifting motion. Once dry, finish with a round brush to smooth ends.

Do I need to shake MIST before I use it? How much MIST do I use?

Yes. MIST must be shaken well before using. When using MIST less is more; apply 4-5 sprays and only apply more if needed.

Why do I have to hold MIST at least 6 inches from my head?

We recommend holding MIST 6 inches from your head for the most even distribution.

Can MIST be used on dried and styled hair?

Yes! MIST works great as a dry hair refresh spray. To refresh your hair between shampoos shake MIST well. Holding the bottle 6 inches from your head, spray MIST lightly while lifting hair up into sections. Flip your head over and spray directly onto your roots, using your hands in a lifting motion to create volume. Flip head back over and blow dry on low heat.

Can I use MIST without blow-drying my hair?

Yes. MIST can also be used as a natural style spray by letting hair air dry overnight or throughout the day. To get this look, shake MIST well. Holding the bottle 6 inches from your head, spray onto towel-dried hair from roots to ends. Next, braid hair into (2) loose braids OR create a cinnamon roll bun. In the AM or after a full day, let out your hair for a natural style.

What does MIST smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


GLOW

Does GLOW contain any harmful ingredients?

No. GLOW is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances. GLOW is even free of silicones and alcohol.

Is GLOW good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

How do I use GLOW?

After applying WORK, get ready to GLOW. Shake GLOW well before using. Spray evenly 8-10 inches away from towel-dried hair from mid-strands to ends. Do not rinse. Style as desired. If using on previously dried or finer hair; use very lightly.

How does GLOW work?

GLOW works in an unusual way; whereas most shine products are applied to dry hair, GLOW is applied to wet hair and then blow-dried for shine that is actually baked into your hair for that perfect sheen.

Do I need to shake GLOW before I use it? How much GLOW do I use?

Yes. GLOW must be shaken well before using. When using GLOW less is more; apply 4-5 sprays and then apply more only if needed.

Why do I have to hold GLOW at least 8-10 inches from my head?

We recommend holding GLOW 8-10 inches from your head for the most even distribution.

Is GLOW only for wet hair?

Yes. GLOW was designed to be used on towel-dried hair and then followed up with blow dry styling to bake in the shine.

What does GLOW smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


ESSENTIAL COLLECTION

Where are TOTALEE products made?

All TOTALEE products are made in the USA.

Does TOTALEE test products on animals?

No, TOTALEE does not test on animals and better yet all products are vegan.

Does the Essential Collection contain any harmful ingredients?

No. TOTALEE products are all naturally-derived and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Does TOTALEE offer a money back guarantee?

TOTALEE® comes with a 60 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 60 days of your first order date and request a refund. No refunds will be issued for requests made 60 days after the first order date. If a later purchase arrives damaged, simply contact us for a replacement.

What does the Essential Collection smell like?

TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.

Are these products safe for chemically and/or color treated hair?

Yes. All TOTALEE products can be used on colored and/or chemically treated hair.

Can I use all 5 products at once?

The Essential Collection includes 5 products, but you only use 4 products at a time.

Step 1: WASH
Step 2: RINS
Step 3: WORK
AND Step 4 is your choice:
Step 4: MIST (for texturized, matte finish) OR GLOW (for sleek shine.)

Does the Essential Collection come with pumps?

Yes. The full size WASH and RINS come with a pump and instructions for use.

Is the Essential Collection hard to use?

No. TOTALEE is 4 easy steps and has been designed for effortlessly, beautiful hair.

How long does the TOTALEE Essential Collection last?

The Essential Collection is designed to last for approximately 90 days depending on hair length and texture and how often you wash your hair.




TRAVEL SIZE COLLECTION

Does the Travel Size Collection contain any harmful ingredients?

No. TOTALEE products are naturally-derived and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates, propylene glycol, and artificial fragrances.

Does TOTALEE offer a money back guarantee?

TOTALEE comes with a 60 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 60 days of your first order date and request a refund. No refunds will be issued for requests made 60 days after the first order date.

What does the Travel Size Collection smell like?

TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.

Are these products safe for chemically and/or color treated hair?

Yes. All TOTALEE products can be used on colored and/or chemically treated hair.

Can I use all 5 products at once?

The Travel Size Collection includes 5 products, but you only use 4 products at a time.

Step 1: WASH
Step 2: RINS
Step 3: WORK
AND Step 4 is your choice:
Step 4: MIST (for texturized, matte finish) OR GLOW (for sleek shine.)

Can the Travel Size Collection be taken in my airplane carry on?

Yes. All TOTALEE travel size products are TSA friendly.

Is the Travel Size Collection hard to use?

No. TOTALEE is 4 easy steps and has been designed for effortlessly, beautiful hair.

How long does the Travel Size Collection last?

Travel Size Collection is designed to last for approximately 2-4 weeks depending on hair length, texture and how often you wash your hair.