TOTALEE – FAQS

General FAQs

WHAT IS TOTALEE®?

TOTALEE® brings you the incredible power of Essential Oxygenated Oil along with a scientific cocktail of Superfoods for a naturally-derived hair care collection that is designed with all hair types and styles in mind.

TOTALEE® consists of 3 key dermatologist tested products; WASH, RINS and WORK. When the product line is used as directed the result is healthier looking hair and longer lasting styles - all without spending money on time-consuming, expensive salon products and treatments.

All formulas have been tested by a 3rd party lab to demonstrate the safety and efficacy of each product. All products are TOTALEE color-safe and free of sulfates, parabens, phthalates and propylene glycol.

HOW DOES TOTALEE® DEVELOP ITS PRODUCTS?

TOTALEE® is the inspiration of celebrity hairstylist Lee Rittiner. Growing up with his mom and sisters, he witnessed how much time and money was wasted on unnecessary products. So he collaborated with top formulators in the industry to develop a product line using only high quality, naturally-derived ingredients. Each formula has been tested by a 3rd party lab to demonstrate the safety and efficacy of each product.

WHERE ARE TOTALEE® PRODUCTS MADE?

All TOTALEE® products are made in the USA.

DOES TOTALEE® TEST PRODUCTS ON ANIMALS?

No, TOTALEE® does not test any products on animals.

DOES TOTALEE® OFFER A MONEY BACK GUARANTEE ON ITS PRODUCTS?

TOTALEE® comes with a 30 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 30 days of your first order date and request a refund (less applicable shipping and handling costs). No refunds will be issued for requests made 30 days after the first order date.

ARE TOTALEE® PRODUCTS ENVIRONMENTALLY FRIENDLY?

Yes. All TOTALEE® products are naturally-derived and free of toxic chemicals and ingredients.

DO TOTALEE® PRODUCTS CONTAIN ANY HARMFUL INGREDIENTS?

No. TOTALEE® products are made with naturally-derived ingredients and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

ARE TOTALEE® PRODUCT INGREDIENTS NATURAL?

All TOTALEE® products are made from naturally-derived ingredients.

ARE THESE PRODUCTS SAFE FOR COLOR TREATED HAIR?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

WHAT ARE SLS AND DO TOTALEE® PRODUCTS CONTAIN THEM?

Sodium chloride (also known as table salt) is commonly used as a thickener in shampoos and conditioners containing SLS (sodium lauryl sulfate), causing dry and/or itchy scalp. Since all TOTALEE® products are formulated without SLS, our products do not contain sodium chloride.



WASH

Does WASH contain any harmful ingredients?

No. WASH is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Is WASH good for color and/or chemically-treated hair?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

Why doesn't WASH lather very much?

WASH doesn’t create the suds or foaming you may be used to – but that’s a good thing! It’s because we do not use SLS – that’s the ingredient many hair care products use that produces the foaming action, but also strips your hair of color and much needed moisturizing natural oils.

How do I use WASH?

Wet hair with lukewarm water. Apply 2-4 pumps into the palm of your hand. Beginning at the crown, massage WASH into your hair for 1-2 minutes in a circular motion all the way down to the ends. Rinse hair thoroughly. If your hair is extra dirty, repeat the process once more.

How many pumps do I use?

2-4 pumps, you can adjust the amount depending on the length and thickness of your hair.

Is WASH good for both men and women?

Yes. TOTALEE products are universal and designed for both men and women.

What does WASH smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


RINS

Does RINS contain any harmful ingredients?

No. RINS is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Is RINS good for color and/or chemically-treated hair?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

How do I use RINS?

After shampooing hair with WASH; apply 2-3 pumps of RINS into the palm of your hands. Massage directly into your hair from the ends up to the top of your head. Avoiding your scalp! Leave RINS on hair for 2-3 minutes. Rinse out thoroughly.

How many pumps do I use?

2-3 pumps, you can adjust the amount depending on the length and thickness of your hair.

Why do I have to leave RINS in for 2-3 minutes?

The longer you leave RINS in your hair the better it works! By leaving RINS in hair for 2-3 minutes it allows all the ingredients to have more time to be absorbed.

How do I use RINS as a deep conditioning treatment?

After you shampoo with WASH, squeeze out excess water. Combine a quarter-sized amount of WORK with 2-3 pumps of RINS into the palm of your hand. Rub hands together and apply from ends up to the top of your head but avoiding the roots. Leave the masque in your hair for 10-15 minutes and rinse with cool water.

Is RINS good for both men and women?

Yes. RINS is universal and unisex.

What does RINS smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


WORK

Does WORK contain any harmful ingredients?

No. WORK is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Is WORK good for color and/or chemically-treated hair?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

How does WORK work?

WORK has an innovative complex called Nuplex™ Technology that helps weatherproof your hair to resist humidity. WORK is also formulated with key ingredients that help improve the appearance of damaged hair while protecting from heat styling.

How do I use WORK?

After shampooing and conditioning with WASH and RINS, gently squeeze hair to remove excess moisture. Depending on length and thickness of your hair, squeeze a pea or dime-sized amount of WORK into hands and rub together. Starting at the ends apply evenly, raking through your hair from ends to top of head avoiding the roots. DO NOT rinse.

Is WORK only for wet hair?

Yes. WORK was designed to be used on damp, towel-dried hair.

How often should I use WORK?

WORK is gentle enough to use every time you wash and condition your hair.

Can I use WORK without blow-drying my hair?

Yes, WORK is great for a scrunch and go curlier look! After using WASH and RINS, give your hair a gentle squeeze to remove excess moisture. Depending on length and thickness, apply a pea or dime-sized amount of WORK into hands. Flip your head over and scrunch WORK into hair from mid-strands to ends, avoiding the roots! Flip head back over, scrunch some more and go!

How do I use WORK as a deep conditioning treatment?

After you shampoo with WASH, squeeze out excess water. Combine a quarter-sized amount of WORK with 2-3 pumps of RINS into the palm of your hand. Rub hands together and apply from ends up to the top of your head but avoiding the roots. Leave the masque in your hair for 10-15 minutes and rinse with cool water.

Is WORK good for both men and women?

Yes. WORK is universal and unisex.

What does WORK smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


MIST

Does MIST contain any harmful ingredients?

No. MIST is free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Is MIST good for color and/or chemically-treated hair?

Yes. All TOTALEE products are safe for both colored and chemically-treated hair.

How do I use MIST?

Holding the bottle about 6 inches from your head, spray onto towel-dried hair from roots (avoiding scalp) to ends. Do not rinse. Blow dry gently on high setting to achieve added texture and hold.

For added volume: apply directly to roots and flip head over. Blow dry at roots while using hands in a lifting motion. Once dry, finish with a round brush to smooth ends.

Do I need to shake MIST before I use it? How much MIST do I use?

Yes. MIST must be shaken well before using. When using MIST less is more; apply 4-5 sprays and only apply more if needed.

Why do I have to hold MIST at least 6 inches from my head?

We recommend holding MIST 6 inches from your head for the most even distribution.

Can MIST be used on dried and styled hair?

Yes! MIST works great as a dry hair refresh spray. To refresh your hair between shampoos shake MIST well. Holding the bottle 6 inches from your head, spray MIST lightly while lifting hair up into sections. Flip your head over and spray directly onto your roots, using your hands in a lifting motion to create volume. Flip head back over and blow dry on low heat.

Can I use MIST without blow-drying my hair?

Yes. Mist can also be used as a natural style spray by letting hair air dry overnight or throughout the day. To get this look, shake MIST well. Holding the bottle 6 inches from your head, spray onto towel-dried hair from roots to ends. Next, braid hair into (2) loose braids OR create a cinnamon roll bun. In the AM or after a full day, let out your hair for a natural style.

Is MIST good for both men and women?

Yes. MIST is universal and unisex.

What does MIST smell like?

All TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.


STARTER COLLECTION

What does the Starter Collection include:

The Starter Collection includes 3 products, plus a bonus 4th item:

  • Step 1 WASH (Shampoo) – 3.4 oz / 100ml
  • Step 2 RINS (Conditioner) – 3.4 oz / 100ml
  • Step 3 WORK (Cream Elixir) – 1.18 oz / 35ml
  • And a bonus item - MIST (Volumizing/Texturizing Leave-In Spray) – 2.6 oz / 80ml

Where are TOTALEE products made?

All TOTALEE products are made in the USA.

Does TOTALEE test products on animals?

No, TOTALEE does not test on animals and better yet all products are vegan.

Does the Starter Collection contain any harmful ingredients?

No. TOTALEE products are naturally-derived and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Does TOTALEE offer a money back guarantee?

TOTALEE® comes with a 30 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 30 days of your first order date and request a refund (less applicable shipping and handling charges). No refunds will be issued for requests made 30 days after the first order date.

What does the Starter Collection smell like?

TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.

Are these products safe for chemically and/or color treated hair?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

Can the Starter Collection be taken in my airplane carry on?

Yes. All TOTALEE starter collection products are TSA friendly.

Is the Starter Collection hard to use?

No. TOTALEE is 3 easy steps and has been designed for effortlessly, beautiful hair. Also included is a 4th item – MIST, for added styling.

How long does the TOTALEE Starter Collection last?

The Starter Collection is designed to last for approximately 30 days, depending on hair length and texture.




ESSENTIAL COLLECTION

What is included in the Essential Collection?

The Essential Collection includes 3 full size products:

  • Step 1: WASH (Shampoo) 13.5oz / 400ml
  • Step 2: RINS (Conditioner) 13.5oz / 400ml
  • Step 3: WORK (Cream Elixir) 4.0oz / 120ml

Where are TOTALEE products made?

All TOTALEE products are made in the USA.

Does TOTALEE test products on animals?

No, TOTALEE does not test on animals and better yet all products are vegan.

Do TOTALEE products contain any harmful ingredients?

No. TOTALEE products are all naturally-derived and are free of harmful chemicals such as sodium lauryl sulfate, parabens, phthalates and propylene glycol.

Does TOTALEE offer a money back guarantee?

TOTALEE® comes with a 30 day money back guarantee. If for any reason you are not satisfied with your first purchase, simply contact us within 30 days of your first order date and request a refund (less applicable shipping and handling charges). No refunds will be issued for requests made 30 days after the first order date.

What does TOTALEE smell like?

TOTALEE products are lightly fragranced with a warm blend of natural essences. Hints of pineapple, Thai coconut, passion fruit and creamy macadamia blend together in a paradise of luxurious indulgence.

Are these products safe for chemically and/or color treated hair?

Yes. All TOTALEE® products are formulated to be safe for color and chemically treated hair.

Do any of the full size products come with pumps?

Yes. The full size WASH and RINS come with a pump and instructions for use.

Is the Essential Collection hard to use?

No. TOTALEE is 3 easy steps and has been designed for effortlessly, beautiful hair.

How long does the TOTALEE Essential Collection last?

The Essential Collection is designed to last for approximately 90 days depending on hair length and texture.